While best practices in strategic diversity leadership and cultural competence in patient care have been identified through evidence‐based research, the linkages between best practices and organizational and patient outcomes have not. This knowledge gap is consequential not only because of changing demographics, but because of the unique diversity imperatives in healthcare: the under‐representation of women and minorities in leadership and professional positions; persistent racial disparities in health and healthcare; and overall quality issues that increase the cost of healthcare and risk patients' lives.
The NCHL Diversity Leadership Demonstration Project will measure the impact of improved diversity and culturally competent leadership on patient safety and other balanced scorecard measures. The demonstration project will use a formal, phased, comprehensive diversity competence leadership approach and focused management intervention to evaluate performance outcomes at the individual, group, and organizational levels. The Project will include a baseline of individual and team leadership assessments, diversity and strategic human resources organizational structures and processes, and organizational performance measures. A diversity leadership organizational coach will work with each site to implement targeted interventions to address gaps in performance.
Funded in part by a multi‐year grant and in-kind contributions from Sodexo, the study’s principal investigator is Janice Dreachslin, PhD, Penn State Great Valley School of Graduate Professional Studies. Judith Bryant is the NCHL Diversity Leadership Organizational Coach working with the demonstration site. A nationally recognized advisory council of academic and practitioner thought leaders in diversity and cultural competence are serving as advisors to the research team.