US Cooperative for International Patient Programs

Introduction

One of the premier programs of NCHL, the US Cooperative for International Patient Programs (USCIPP) is a consortium of American academic medical centers, hospitals, and health systems focused on international business. USCIPP fosters peer-to-peer learning and organizational improvement through collaborative initiatives, the continuous and open sharing of knowledge and industry best practices, and the creation of platforms that empower its members to collectively achieve the consortium’s primary goal of expanding global access to US expertise in high-quality healthcare. USCIPP represents the majority of American hospitals that have a focus on international and includes many of the United States’ preeminent institutions of medicine.

Become a USCIPP Member

2021 USCIPP Annual Meeting Information

List of Members
12
Ann & Robert H. Lurie Children's Hospital of ChicagoMedStar Georgetown University Hospital
Atrium HealthMemorial Healthcare System
Baptist Health South FloridaMemorial Hermann–Texas Medical Center & TIRR Memorial Hermann
Baylor St. Luke's Medical CenterMemorial Sloan Kettering Cancer Center
Boston Children's HospitalMoffitt Cancer Center
Brigham Health/Dana-Farber Cancer InstituteMount Sinai Health System
Broward Health InternationalNationwide Children's Hospital
Cancer Treatment Centers of AmericaNew York University (NYU) Langone Health
Cedars-SinaiNewYork-Presbyterian
Children's Hospital Los AngelesNicklaus Children's Hospital
Children's Hospital of PhiladelphiaNorthwell Health
Children's Mercy Kansas CityNorthwestern Medicine
Children's National HospitalOchsner Health System
Cincinnati Children'sPenn Medicine
City of HopeRush University Medical Center
Cleveland ClinicSharp HealthCare
Cook Children's Health Care SystemStanford Medicine
Dignity Health InternationalTexas Children's Hospital
Gillette Children's Specialty HealthcareThe James Cancer Hospital at The Ohio State University
Henry Ford Health SystemThe Paley Institute at St. Mary's Medical Center
Hospital for Special SurgeryThe Shirley Ryan AbilityLab
Houston MethodistUChicago Medicine
Indiana University HealthUniversity Hospitals Cleveland Medical Center
Johns Hopkins Medicine InternationalUniversity of California, Los Angeles (UCLA) Health
Keck Medicine of the University of Southern CaliforniaUniversity of California, San Diego (UCSD) Health
Kennedy Krieger InstituteUniversity of California, San Francisco (UCSF) Health
Massachusetts General HospitalUniversity of Pittsburgh Medical Center (UPMC) and Children's Hospital of Pittsburgh of UPMC
Mayo ClinicWashington University School of Medicine in St. Louis
MD Anderson Cancer CenterYale International Medicine Program
Membership Categories, Requirements, and Benefits

USCIPP membership is open to US academic medical centers, hospitals, and health systems that operate in the international patient care and global healthcare collaborations markets. The category of USCIPP organizational affiliate is primarily intended for professional associations, academic societies, or other non-provider organizations with a stated mission aligned with USCIPP’s mission of expanding global access to US expertise in high-quality healthcare. If your organization is interested in joining USCIPP, please contact us by clicking here.

2022 USCIPP Membership Requirements and Benefits

Click here to view the 2022 USCIPP membership benefits and requirements.

Activities

As a consortium, we operate on an agenda of research, benchmarking, education, interorganizational collaboration, and awareness building. Our portfolio of activities includes:

The yearly collection of benchmarking data on international market dynamics, cross-border collaborations, international telemedicine and remote second opinions, and US hospitals’ international operations, which we then anonymously aggregate and report back to the membership and visualize in a custom-built Qlik Sense dashboard environment
Ongoing educational content related to international patient care and collaborations, such as the management of a listserv that promotes sharing and the dissemination of information among members as well as webinars
Networking and collaboration between US healthcare providers
An international patient experience survey initiative
Business intelligence and international market research
An annual, in-person meeting for our member institutions
Research into the regulatory environment for international telemedicine and remote second opinions
And more

USCIPP Advisory Council & Subcommittees

2021 Advisory Council

Chair: Barbara Ralston, Senior Strategy Consultant, Dignity Health International
Evelyn Abayaah,
Program Director, International Programs and Advisory Services, Massachusetts General Hospital
Soraia Angiuoli, Executive Director, Global Services, Children’s National Hospital
Summer Dajani, Vice President, Global & Platinum Patient Services, Houston Methodist
Diane Lynn, Director, Global Healthcare Services, Strategic Services Group, Atrium Health
Heitham Hassoun, MD, Vice President and Medical Director, Cedars-Sinai International
Jared (JT) Timmer, Manager, International Development and Market Expansion, Cancer Treatment Centers of America
Jonathan Torrens-Burton, Practice Administrator, International Operations, Mayo Clinic
Cindy Urbancic, Vice President, Center for Global Health, Children’s Hospital Los Angeles
Gaby V. West, Vice President, International Services & Global Operations, Broward Health International

2021 Benchmarking & Research Subcommittee

Vivian Beene, Senior Director, Operations, Patient Navigation and Business Services, University of California, Los Angeles (UCLA) Health
Padmini Ekbote, Senior Business Operations Analyst, International Affairs, The James Cancer Hospital at The Ohio State University
Robin Grieving, Business Development Specialist, Children’s Hospital of Philadelphia
Kerin Howard, Senior Director, Brigham Health, International Patient Center, Brigham and Women’s Hospital
Andrew Kins, International Business Analytics Manager, Mayo Clinic
Lindsey Kreutzer, Senior Practice Manager, International Health, Northwestern Medicine
José Núñez, Vice President – Global Development, Houston Methodist
Jared (JT) Timmer, Manager, International Development and Market Expansion, Cancer Treatment Centers of America

2021 Education & Conference Subcommittee

James Bae, Project Manager, International Programs, UChicago Medicine
Rebecca Brashler, Director, Global Patient Services, Shirley Ryan AbilityLab
Jennifer Curran, Operations Manager, Mayo Clinic School of Continuous Professional Development, Mayo Clinic
Amer Fakhouri, Program Manager, Middle East, Patient Navigation and Business Services, University of California, Los Angeles (UCLA) Health
Pamela (Pam) Frank, Vice President, Strategic Partnerships, MORE Health *
Heitham Hassoun, MD, Vice President & Medical Director, Cedars-Sinai International
Diane Lynn, Director, Global Healthcare Services, Strategic Services Group, Atrium Health
Michael (Mick) Merritt, COO, Signature Services, Penn Medicine
Kellie Montoya, Director, International Project Development, Baptist Health International
Victoria Napoli, Relationship Manager – Healthcare, Flywire *
Candice Zhou, International Studies Academic Program Manager, City of Hope

* NCHL corporate member representatives

2021 Global Market Development Subcommittee

Soraia Angiuoli, Executive Director, Global Services, Children’s National Hospital
Diala Atassi, Executive Director, International Programs, UChicago Medicine
Morris Blake, Director, International Initiatives, Henry Ford Health System
Michael (Mike) Burke, Executive Director, Patient Navigation and Business Services, University of California, Los Angeles (UCLA) Health
Shaohua (Harry) Men, Operations Administrator, Provider Relations, Mayo Clinic
Jessica Morrissey, Managing Director, International Relations, Northwestern Medicine
Lindsay Rothstein, Senior Director, Marketing and Communications, Johns Hopkins Medicine International
Joshua Snowden, JD, Director, Global Contracting, Cleveland Clinic
Milly Valverde, Associate Director, Interpreter Services and Destination Medicine Program, The James Cancer Hospital at The Ohio State University
Jonathan Wetzel, Senior Director, Mount Sinai International, The Mount Sinai Health System

2021 External Relations Subcommittee

Evelyn Abayaah, Program Director, International Programs and Advisory Services, Massachusetts General Hospital
Summer Dajani, Vice President, Global & Platinum Patient Services, Houston Methodist
Matthew (Matt) Ginsberg-Jaeckle, Associate Director, Global Patient Services, Shirley Ryan AbilityLab
Cynthia Gonzalez, Director, Global Health Services, Americas – International, Cook Children’s Health Care System
Jana Lim, PhD, Director, Advisory, Strategy, and Analytics, Patient Navigation and Business Services, University of California, Los Angeles (UCLA) Health
Patrick (PJ) Lonneman, International Business Development Manager, Cincinnati Children’s
Elwira (Ellie) Sulewski, Global Healthcare Liaison, Destination Medicine, The James Cancer Hospital at The Ohio State University
Lisa Tham, Business Development Director, Center for International Medicine, City of Hope
Cindy Urbancic, Vice President, Center for Global Health, Children’s Hospital Los Angeles

USCIPP is committed to operating as a member-driven consortium with a shared and participatory advisory and oversight structure. Benefits of membership include opportunities for members to participate in guiding the strategic direction of the consortium by serving on one of the formal USCIPP subcommittees. Individuals regarded as industry experts and thought leaders are highly encouraged to serve on the Advisory Council or one of the subcommittees. Appointments are limited and subject to a yearly nomination process with term limits. As part of this process, USCIPP has developed the following outline of what is expected of those who are invited to serve on the Advisory Council and/or subcommittees:

• Please carefully review all meeting times and dates when considering a nomination, as active participation in and consistent attendance at meetings are critical functions of serving on any of USCIPP’s formal committees
• Regular meeting attendance is an important factor in determining eligibility to remain on or be renominated, and temporary substitutions, while sometimes necessary due to staffing transitions within an organization, are highly discouraged and should be the exception rather than the rule
• Appointments are made on behalf of the organization rather than the individual
• In the event that an individual is no longer able to carry out the appointment, the organization should recommend a permanent replacement for the remainder of the term
• Advisory Council members must serve on a subcommittee or be involved in leading an ad-hoc task force, initiative, or project
• Confidentiality of any discussions that involve sensitive matters and/or proprietary information is required

Advisory Council Purpose

Provide overall strategic oversight to USCIPP staff and to lead USCIPP to its next level of maturation.

Roles and Responsibilities

1. Advise USCIPP staff on the structure, strategic direction, and growth of USCIPP
2. Assist in positioning USCIPP in the broader context of international healthcare services
3. Collectively make decisions on industry issues that help to set the agenda for USCIPP and the field
4. Collectively make decisions on external relationships that may be beneficial to USCIPP
5. Collectively make decisions on organizations seeking to join USCIPP based on the appropriate membership categories
6. Serve on one of USCIPP’s formal subcommittees or lead a special interest group/committee
7. Attend Advisory Council conference calls and meetings
8. Provide timely responses to email threads when relevant and pressing questions/issues are posed

Composition (10 organizations maximum)

This Council will be composed of up to 10 delegates from different USCIPP member organizations. Each delegate will serve a two-year term on the Advisory Council and must also serve as on a subcommittee or working group/initiative. Delegates may not serve more than four years consecutively. Council members will be assigned staggered terms so that approximately half the members rotate off or are renewed each year.

2021 Meeting Schedule

• 11:00 AM–12:30 PM CT, Friday, January 15
• 11:00 AM–12:30 PM CT, Friday, March 12
• 11:00 AM–12:30 PM CT, Friday, May 14
• 11:00 AM–12:30 PM CT, Friday, July 16
• 11:00 AM–12:30 PM CT, Friday, September 10
• 11:00 AM–12:30 PM CT, Friday, December 10

Benchmarking & Research Subcommittee Purpose

Ensure that the USCIPP annual benchmarking survey evolves to optimally yield the highest-quality results and inform the field of the most relevant and up-to-date trends. Provide oversight and guidance for USCIPP’s business intelligence (BI) research and data collection initiatives.

Roles and Responsibilities

1. Identify and advise on survey questions and data demands of highest interest to USCIPP members
2. Provide guidance on the strategic direction and administration of the benchmarking survey
3. Review and test the survey before it is released
4. Must complete USCIPP annual survey with best attempt at submitting volume and revenue information
5. Identify and advise on research projects of interest and international market intelligence needs
6. Offer guidance on the strategic direction of USCIPP’s BI initiatives
7. Attend calls
8. Provide timely responses to email threads when relevant and pressing questions/issues are posed

Composition (10 organizations maximum)

This Subcommittee will be composed of up to 10 delegates, including one to two members of the Advisory Council and eight to nine members of the general membership. Appointment terms are for one year. Delegates may not serve more than four years consecutively.

2021 Meeting Schedule

• 11:00 AM–noon CT, Friday, February 5
• 11:00 AM–noon CT, Friday, April 2
• 11:00 AM–noon CT, Friday, June 4
• 11:00 AM–noon CT, Friday, August 6
• 11:00 AM–noon CT, Friday, October 8
• 11:00 AM–noon CT, Friday, December 3

Education & Conference Subcommittee Purpose

Provide strategic oversight and guidance to the consortium on activities and initiatives that foster opportunities for interorganizational learning and collaboration. The Subcommittee will evaluate proposals for new activities and initiatives, offering a recommendation for priority based on capacity, level of support from members, and potential impact on the industry. The Subcommittee will also strategically guide the direction and programming of the USCIPP annual meeting, including the selection of USCIPP’s annual leadership award recipient(s).

Roles and Responsibilities

1. Assist USCIPP staff in identifying educational opportunities that foster collaboration among members
2. Guide USCIPP staff in streamlining and consolidating the consortium’s current interorganizational activities, initiatives, and affinity groups
3. Evaluate new activities proposed by members and assess priority based on industry gaps and needs of the consortium
4. Guide USCIPP in the effective creation and adoption of industry standards and best practices
5. Advise on annual meeting programming and structure
6. Evaluate nominations for the annual leadership award and select the award recipient(s)
7. Attend calls
8. Provide timely responses to email threads when relevant and pressing questions/issues are posed

Composition (10 organizations maximum)

This Subcommittee will be composed of up to 10 delegates, including one to two members of the Advisory Council and eight to nine members of the general membership. Appointment terms are for one year. Delegates may not serve more than four years consecutively.

2021 Meeting Schedule

• 11:00 AM–noon CT, Friday, February 12
• 11:00 AM–noon CT, Friday, April 9
• 11:00 AM–noon CT, Friday, June 11
• 11:00 AM–noon CT, Friday, August 13
• 11:00 AM–noon CT, Friday, November 12

Global Market Development Subcommittee Purpose

Provide guidance to USCIPP regarding international trade activities and initiatives, international business development, and networking opportunities that support and advance USCIPP’s and its members’ position in the healthcare industry.

Roles and Responsibilities

1. Provide guidance and strategic direction to USCIPP staff on international business development and trade activities in which USCIPP and its members should participate
2. Advise on the development of events organized by USCIPP in partnership with entities domestically and abroad, including the selection of markets, partners, and scope of activities
3. Identify potential international partner organizations that have the capacity and are willing to support USCIPP’s international market visibility and trade initiatives
4. Identify industry events/conferences that are USCIPP staff and/or USCIPP members should participate in
5. Attend calls
6. Provide timely responses to email threads when relevant and pressing questions/issues are posed

Composition (10 organizations maximum)

This Subcommittee will be composed of up to 10 delegates, including one to two members of the Advisory Council and eight to nine members of the general membership. Appointment terms are for one year. Delegates may not serve more than four years consecutively.

2021 Meeting Schedule

• 11:00 AM–noon CT, Friday, January 29
• 11:00 AM–noon CT, Friday, March 26
• 11:00 AM–noon CT, Friday, May 28
• 11:00 AM–noon CT, Friday, July 30
• 11:00 AM–noon CT, Friday, October 29

External Relations Subcommittee Purpose

Provide insights and guidance to USCIPP regarding relationships with key stakeholders and partners – including governmental entities in the US and internationally, professional societies and associations, nonprofits, media and marketing organizations, academic institutions, and others – and help prioritize strategic external engagements that advance the needs and interests of the consortium’s organizational members.

Roles and Responsibilities

1. Provide leadership and guidance on issues affecting international healthcare services at US hospitals
2. Offer advice and direction regarding awareness building initiatives and public communications campaigns
3. Help USCIPP prioritize relationships with various collaborators and identify key areas of focus for external engagement
4. Attend calls
5. Provide timely responses to email threads when relevant and pressing questions/issues are posed

Composition (10 organizations maximum)

This Subcommittee will be composed of up to 10 delegates, including one to two members of the Advisory Council and eight to nine members of the general membership. Appointment terms are for one year. Delegates may not serve more than four years consecutively.

2021 Meeting Schedule

• 11:00 AM–12:30 PM CT, Friday, February 19
• 11:00 AM–12:30 PM CT, Friday, May 21
• 11:00 AM–12:30 PM CT, Friday, August 20
• 11:00 AM–12:30 PM CT, Friday, November 5

USCIPP Member Resources

Resources on the Member Portal

The following information/resources can be found on the member portal. If your organization is an organizational (hospital) member of USCIPP, and you do not currently have access to the USCIPP member portal or listserv, please click here.

Available Exclusively to Premium Members:

• ArcGIS online maps that geospatially visualize and document all known international healthcare collaborations and internationally accredited healthcare facilities
• Competitor country marketing materials library
• In-depth (long-form) country analyses and executive summary (short-form) market overviews
• Other Premium member research reports archive
• Premium Market Insight Newsletter archive

Available to Premium, Standard, and Introductory Members:

• Past annual meeting session slides and recordings
• USCIPP annual benchmarking survey FAQs and resources
• International services job descriptions archive
• Historical listserv questions archive
• USCIPP member contact information directory
• Post-embargo USCIPP research reports
• Past webinar slides and recordings
• International Patient Experience Initiative © resources (for participating members)
• International Telemedicine and RSO Due Diligence Initiative reports (for participating members)
• USCIPP members may list employment opportunities at their organizations and review opportunities at other USCIPP member institutions

Resources on the USCIPP Qlik Sense Data Dashboard Environment

USCIPP uses the Qlik Sense business intelligence and data analytics environment for the self-service dashboards it has created. These dashboards may be accessed by clicking here. Your browser may prompt you to enter a domain when logging in. In this case, use the following format for domain and username: NCHL-REPORTING\username. The following applications are currently available to members. If your organization is a Premium member of USCIPP, but you do not currently have access to the Qlik Sense data dashboard environment, please click here.

• Benchmarking dashboard – there are five apps that contain benchmarking data, all of which can be found in the USCIPP Benchmarking stream in Qlik Sense; these include International Program Overview & Operations, Telemedicine & Remote Second Opinions, Revenue, Volume, and Non-Patient Data (collaborations, observerships, joint ventures, etc.)
• Premium market insights dashboard – the intention of this dashboard is to replace the long-form market analysis work that USCIPP does; much of the data that would be included in a long-form market analysis are now available for almost every country in the world (only visible to Premium members)
• International Patient Experience Initiative © dashboard (for participating members)

USCIPP Deliverables and Milestones

How do I know what USCIPP is currently working on or when a particular project/initiative is scheduled to be completed?

USCIPP Member Job Board

USCIPP members may list employment opportunities at their organizations here on the USCIPP Member Job Board, and individuals seeking careers in healthcare can use it to get connected to opportunities at our member institutions. The latest opportunities may be viewed by clicking the aforementioned link. If you are an employee of a USCIPP member organization and wish to submit a job listing to appear on this page, please click here. Every submission sent by a member will also be circulated to the entire membership via listserv.

USCIPP Representative Office in China

Mr. Sheng Peng
Chief Representative – Greater China, USCIPP, NCHL

Mr. Sheng Peng is USCIPP’s chief representative for Greater China. Mr. Peng’s 20-year career working with American and Chinese healthcare organizations has developed myriad connections. He has held executive and senior management positions in public and private healthcare companies in both the US and China. He has worked with both China’s National Health Commission and the US Department of Commerce and has strong connections to the Chinese Research Hospital Association, circles of investors, philanthropist circles of China, the China Young Entrepreneurs Association, public hospitals, municipal governments, and others interested in international healthcare. As the CEO of Evergrande Healthcare, Mr. Peng successfully oversaw the establishment of a joint hospital project in China between Brigham and Women’s Hospital and Evergrande Health. He also helped Baylor College of Medicine and McLean Hospital, a Harvard Medical School affiliate, work with Chinese partners to establish joint training, research, and hospital programs in China. Curently, Mr. Peng oversees USCIPP’s Shenzhen-based office and officially represents USCIPP in Mainland China, Macau, Hong Kong, and Taiwan. In addition to developing business opportunities for USCIPP’s members, the Shenzhen office is working with a consortium of Chinese healthcare businesses that are seeking international collaboration for the creation of novel and sustainable healthcare delivery models. Mr. Peng holds a Master of Science and a Bachelor of Science in physics from the University of Science and Technology of China.

USCIPP Representative Office in China
3rd Floor, Phase I of Comprehensive Xinxing, No. 1 Haihong Road
Fubao Community, Fubao Street, Futian District, Shenzhen
518000 Guangdong
People’s Republic of China
+86 185 2077 7581 | speng@uscipp.net

Become a USCIPP Member

Click the link below to contact USCIPP about becoming a USCIPP member.

Become a USCIPP Member