LENS Councils

The Leadership Excellence Networks (LENS), one of the three premier programs led by the National Center for Healthcare Leadership, is a community of industry leading member organizations. In addition to your membership, the relationships that are formed are incomparable. To learn more about the resources and benefits of a LENS membership, view our program overview here.


Diversity, Equity, & Inclusion (Chaired by Jan Harrington-Davis of Henry Ford Health System)

Hospitals and health systems have a responsibility to ensure a diverse, equitable, and inclusive environment for their employees and patient communities. Under-representation of minorities within health systems, equitable care, and building a sense of community throughout the neighborhoods that the health system serves are some of the challenges that need to be met to eradicate these disparities. The Diversity, Equity, & Inclusion Council works to identify best practices to continue erasing these disparities and racial inequities in healthcare by:
  1. Working to ensure the health of the community that the organization serves, through health equity programs, community partnerships, and employment opportunities
2. Supporting staff and raising consciousness around racial and social injustice movements
3. Peer-sharing and learning opportunities among member organizations

Leadership Development (Council Chair TBA)

Today's healthcare organizations recognize the need to develop the next generation of leaders to respond to the challenges of volatile, uncertain, complex, and ambiguous environments. New for 2021, the Leadership Development Council will focus efforts on:
1. Leadership coaching - providing opportunities for coach certification and continued education
2. Peer-sharing of health system approaches to leadership development
3. Education on leadership development best practices
4. Opportunities to engage in research to advance the pragmatic practice of healthcare leadership

Talent Metrics, Analytics, & Planning (chaired by Doug Crowder of Carilion Clinic)

With personnel expenses often exceeding 50 percent of total health system operating costs, effectively measuring, predicting and managing talent needs is essential to the successful pursuit of high-value care. The Talent Metrics, Analytics, & Planning Council focuses on:
1. Sharing experiences with specific approaches to talent metrics and analytics, identifying areas of need, and looking for alternative approaches
2. Strengthening capabilities for assessing future workforce needs
3. Discussions on the latest literature surrounding people analytics and talent acquisition


Well-Being (Chair TBA)

Leaders increasingly recognize how important staff well-being is to organizational success. However there are few clear practice guidelines to inform organization-level efforts, and tremendous variation of practice across organizations. Even the definition of well-being can vary widely across organizations, making identifying successful practices all the more difficult. Launching in 2021, the primary goal of the Well-being council is to help organization leaders make more informed decisions about how to invest their limited resources for maximum well-being impact. The Council-driven agenda will focus on gaining clarity in areas including:
1. Focus/philosophy: how health systems are defining well-being, and their approaches to it for different groups (e.g. physicians, clinicians, staff)
2. Organizational structures / staffing: how health systems are organizing their well-being activity
3. Outcomes: developing greater consensus on what/how to measure impact
4. Education/implementation: accelerating dissemination of new learnings regarding items (1) - (3), and supporting adoption of emerging best-practice guidelines broadly across the field